On Our Bookshelf: The Huffington Post Complete Guide to Blogging

Book: The Huffington Post Complete Guide to Blogging

Author: The Editors of The Huffington Post with an Introduction by Arianna Huffington

Summary: The Huffington Post Complete Guide to Blogging is exactly what it says. In addition to insights and and posts from famous bloggers, the guide provides helpful basics such as a listing and short description of the most popular blogging services and optimizing your blog for search engines. Although the book has a decidedly political and journalistic orientation, it is an excellent place to start for blogging of any kind, and even contains a “Glossary of Blogging Terms” for total newbies.

You’ll love this book if: You are ready to jump in and start writing.

You’ll hate this book if: You allow the guide’s political frame of reference get in the way of its educational content.

Words of Wisdom:

The blogosphere thrives on authenticity. No one really sounds like a law paper, an academic paper, or a PowerPoint presentation. So your blog shouldn’t sound like that either. You want your posts to sound like you at your most witty, entertaining, and relevant. Tape yourself as you critique something you read in the newspaper. If you take out the “ums” and clean up the grammar, a transcription of this tape could be the start of a good blog post. Or don’t clean up the grammar.

Why we think this book is important: Blogging is a touchpoint opportunity that cannot be overlooked. Your organization’s blog is the ideal medium for your organization to have an ongoing authentic conversation with your customers.

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On Our Bookshelf: Karaoke Capitalism

Book: Karaoke Capitalism: Daring to Be Different in a Copycat World

Author: Jonas Ridderstrale and Kjell A. Nordstrom

Summary: Karaoke Capitalism: Daring to Be Different in a Copycat World offers a compelling argument against traditional business metrics such as “benchmarking” and “best practice.” In a thoughtful and well-supported (there are 510 footnotes) case, we learn just how dangerous it is to sustain sameness – that it leads merely to mediocrity.

You’ll love this book if: You understand (or want to understand) that corporations cannot survive following the “me-too” rules of the business world.

You’ll hate this book if: You are not comfortable cultivating change, creativity or diversity in your organization.

Words of Wisdom:

Companies must, therefore, also learn to forget. They must delete to develop, destroy to build … Quite often doing so is easier said than done… In an organizational setting, getting rid of the past is particularly difficult since many senior executives are at the top because the are experts at what was important yesterday.

Why we think this book is important: This book provides detailed insight on why you must – and how you can – design an exceptional customer experience by transforming your organization from the inside out.

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On Our Bookshelf: The Knowing-Doing Gap

Book: The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action

Author: Jeffrey Pfeffer and Robert I. Sutton

Summary: The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action is not just another strategy book about “what to do.” Pfeffer and Sutton convincingly argue that management already knows what to do. The gap that exists between “knowing” and “doing” actually resides within the unique culture of an organization. Yes, we are talking about execution.

You’ll love this book if: You are willing to take an honest appraisal of your organization’s culture, and the roles that fear vs. collaboration play in execution.

You’ll hate this book if: You are comfortable with building your business using a hierarchical management structure laced with fear.

Words of Wisdom:

Fear starts, or stops, at the top. It is unfortunate, but true, that a formal hierarchy give people at the top power to fire or harm the careers of people at lower levels … Organizations that are successful in turning knowledge into action are frequently characterized by leaders who inspire respect, affection, or admiration, but not fear.

Why we think this book is important: An environment of action, which values employee collaboration and cooperation, is far more likely to result in satisfied, motivated employees. People who feel good about their jobs - the impact of their work-related activities – create positive customer touchpoints along the way.

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